Refund policy

Returns & Refunds

We want you to be happy with your order. This page explains your rights and how returns work. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Major problem (for example, the product is unsafe, very different from its description, or doesn't work and can't easily be fixed): you choose a full refund or a replacement.
Minor problem: we'll repair or replace it (our choice) within a reasonable time. If we don't, you can ask for a refund.
Refunds for faulty items are for the full price you paid, to your original payment method.
We cover reasonable return postage for faulty, damaged or incorrect items, and we'll send you a prepaid label or reimburse you.
You deal with us, not the manufacturer. As the seller, we're responsible for sorting it out.

Change of mind: 30-day returns

On top of your legal rights, we accept change-of-mind returns within 30 days of delivery, as long as:

the item is unused, clean and in its original packaging with all parts included;
you contact us first so we can give you the right return address (we use several Australian warehouses);
you pay the return postage, and we recommend a tracked service.

Once the item arrives back and we've checked it, we'll refund the price of the item to your original payment method. Original delivery was free, so there's nothing extra to deduct. For a bundle, please return the whole bundle, or contact us and we'll work out a fair partial refund.

How to start a return

Email thirstypotco@email.cz with your order number and what's happened. For a fault or damage, add a photo or short video. It helps us fix things faster but isn't required.
We'll reply within 2 business days with next steps and a return address if you need one.
For faulty items, we may be able to send a replacement part or a new unit without you sending anything back.

Refund timing

We process refunds within 5 business days of approving them (or of receiving a change-of-mind return). Your bank may take a few more days to show the money in your account.