Shipping policy

Shipping

We currently deliver within Australia only.

Free delivery Australia-wide

Standard delivery is free on every order, with no minimum spend. All prices are in Australian dollars (AUD).

Where your order ships from

Our products are held in Australian warehouses run by our supply partners. Your order is sent from there; nothing ships from overseas.

How long will it take?

Destination	Estimated delivery
Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Hobart, Darwin)	3–7 business days
Regional areas	3–7 business days, sometimes a few days more
Remote areas	Please allow extra time

These are estimates, not guarantees. Business days are Monday to Friday, excluding public holidays. Carriers get very busy from late November through December, so if you need something before a holiday, order early. If you have a deadline, email us before you order and we'll give you an honest answer.

Tracking

Once your order ships, we'll email your tracking number. You can also follow it from your order confirmation page.

Orders with more than one parcel

Some bundles and mixed orders come from two different Australian warehouses, so they arrive in separate parcels, sometimes on different days. Each parcel has its own tracking number.

Addresses we can't reach

If our carriers can't deliver to your address (some very remote locations and certain PO Boxes), we'll contact you to sort out another address or refund you in full.

Lost, late or damaged parcels

If your parcel hasn't arrived within 10 business days of shipping, or it arrives damaged, email us at thirstypotco@email.cz with your order number (and photos if it's damaged). We'll chase it with the carrier and, if it's lost or damaged, send a replacement or give you a refund at no cost to you.